Comments on: Reducing your Virgin media bill without losing HD – Virgin Retentions

By: gris

gris — Thu, 26 Jan 2012 11:45:23 +0000

“Reader wrote You’re a racist piece of shit.”

where on earth does racism come into this – can you read ?

and furthermore you’re Shittest

By: admin

admin — Thu, 05 Jan 2012 14:38:01 +0000

I have to agree actually. I find it very frustrating when speaking to overseas call centres as most agents are given pre written scenarios and a rarely able to actually help with much other than standard, bulk queries. Im not sure how stating the truth, that many overseas agents speak english as a second language, could be construed as racism. theres no pleasing all of the people all of the time I suppose. For the benefit of the user “Reader” I would like to point out that I speak several languages and have lived all over the world, including many years in countries within central Asia.

By: derby county fc

derby county fc — Tue, 06 Dec 2011 00:29:55 +0000

Why is the comment racist???? Why do people say its racist when it clearly isn’t, these kind of people actually promote racism!!

It is true that you get a person who’s first langague is not english when calling the customer service team, who have no leeway in reducing your bill, yet the team based in the UK can do so.

SO please stop the ridiculous racism comment, why does it always have to be about race??

By: Reader

Reader — Wed, 12 Oct 2011 16:52:01 +0000

You’re a racist piece of shit.I bet you can only converse in one language and very badly at that too. Furthermore, your advice is very unlikely to bear results.

By: Dean

Dean — Tue, 24 May 2011 12:49:24 +0000

Although true the article is slightly misleading.

Don’t expect a result 100% of the time. Also expect a long wait to get through.

Once through the retentions team will notmally offer you a deal but that is not always the case. 90% of the time they should offer you a reduction if you are polite enough about it.

On a positive the call centre is located in Teesside as you stated . (Nice UK call centre)

Source – I used to work for the retentions dept. in the Teesside call centre.

By: Kal Ross

Kal Ross — Fri, 18 Feb 2011 16:50:06 +0000

Virgin Media have no regard for existing customers.

Being out of contract, I’ve called many times to see if they wish to retain me with more packages or discounts and they just quote me stupid money, double or triple the deals for new customers. One department in the company knows nothing about what the other department is doing. They’ll send you an offer on a leaflet and when you ring up, they’ll know nothing about it.

I only have 20MB broadband and as it’s really no cheaper to not have the phone line, have that too. I’m paying them nearly £40/month and prices are going up.

I’ve just called to cancel my subscription and thought they might offer some goodies to keep hold of me, but alas…offered nothing…just patronised me and tried to discredit other companies!! 30 days notice (today is 18/2) and will be disconnected on 30/3…that’s 40+ days isn’t it…….one last elbow in the face from Vermin!

By: sam

sam — Thu, 16 Sep 2010 14:00:45 +0000

what i have read is very intersting but i have another little problem my bill is at a good price, but i dont want some of the channels.i have xl package but i dont want the music aswell as other things. can i remove channels individualy to save money? because i know with sky its alot easier to manage what channels you get. can you help?

By: admin

admin — Sat, 08 May 2010 01:02:25 +0000

Verizon have always been very lax over their retentions. Sprint and Tmobile are much keener to keep your business. I was with sprint for many years when I lived in california – 1000 minutes daytime, unlimited evenings, weekends, unlimited text, unlimited internet and multimedia messages/picturemail for $43 a month.

By: Phil T

Phil T — Sun, 25 Apr 2010 08:37:18 +0000

i tried the retention dept for Verizion… (fiber optic web/telephone/cable tv) but didn’t have any luck. However Sprint PCS wireless phones are easy to get a retention deal. (ie two lines for $50 not including WAP or Texting)